Cancellation and Missed Appointment Policy

Your appointment is for your exclusive use, and when it is cancelled with short notice or missed altogether, it is often too late or impossible to offer this time to someone else, and the appointment time goes unfilled.

The following cancellation / missed appointment policy is in effect:

• A full 24 hours notice is required for cancelling appointments.​
• If you cancel within less than 24 hours, the Entrepreneur Centre reserves the right to refuse to rebook for clients with previous no-shows or late cancellations and will be subject to a $50 cancellation fee.​
  

To maintain the efficiency of our services and uphold a fair booking system, we strictly prohibit late arrivals. We understand that unforeseen circumstances may arise, but showing up late not only disrupts the flow of our schedule but also inconveniences others who have appointments following yours.

Therefore, we reserve the right to cancel appointments for clients who arrive late without prior notice. This ensures that we can effectively manage our time and provide quality service to all our clients.​

• If you arrive less than 10 minutes late for an appointment:
  
• You will be seen by the advisor; however, the meeting will be cut short
• If you arrive more than 10 minutes late for an appointment:
• ​Your appointment will be rescheduled
  
• A $50 cancellation fee may apply.

Please see the Consultation Procedural Statement at the end of the request form for full details.