The City of Brampton frequently enters into contracts with independent companies (contractors) who perform work on the City’s behalf. The City’s agreements with the contractors contain a strict requirement that they respond directly to claims for any damage or injury to members of the public that they may be held responsible for.
Upon receipt of information that a contractor had control over the accident location at the time of your loss, your claim will be forwarded to the contractor and you will be advised in writing when this has happened. The contractor should acknowledge receipt of your claim and identify a contact person who will be responsible for investigating your claim.
The contractor will conduct an investigation and make a decision regarding your claim. If the contractor determines that they were responsible for your loss, they will resolve your claim with you directly.
If the contractor determines their work met reasonable and appropriate construction standards, they may deny your claim. In this case, their communication to you will provide the results of their investigation and clearly explain their decision.Should you disagree with the contractor’s decision and you still wish to pursue your claim, you have the option of pursuing the contractor by proceeding with legal action.
To submit a claim, please follow the process outlined under
Claim Notification Process.