​​​​​The City collects and uses personal information in order to provide its programs and services. You may access your own personal information held in City records and request a correction, as appropriate. The Registry of Personal Information Banks provides details on where your personal information may be recorded, the department that maintains the record, and how long the information will be retained.

Records containing personal information can only be disclosed to the person to whom the information pertains (or upon the written consent of that person). An access to information request is often required to access records containing personal information.

Identity of a Complainant

Personal information collected by the City is protected under the authority of the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. M-26. The City will keep your personal information confidential in accordance with the Act. However, in certain circumstances and as provided under the Act, your personal information may be disclosed. In such situations, you will be provided with notice to make representations as it relates to disclosure of your information.

Recreation Incident/Accident Report

If you or your minor child have been involved in an incident or accident at a Recreation Centre or while participating in a Recreation program, you may obtain a copy of the Incident/Accident Report from the Recreation facility where the incident occurred. The personal information of third parties will be severed from the record (redacted, or “blacked out”) before it is disclosed to you.

Dog Bites

If you or your pet have been the victim of a dog bite, you may seek access to the name and address of the offending dog owner through an access to information request. The affected party will be notified of the request and provided an opportunity to provide an opinion on the potential disclosure of this information. All other personal information pertaining to third parties will be severed from the record (redacted, or “blacked out”) before it is disclosed to you.​​​​​​​​