If you are seeking
information on City programs and services or an
answer to a question, you may contact
Service Brampton at 311 (905-874-2000 if calling from outside of the City) or at
If you are seeking access to a City
record, you should contact the department you believe has the record you are seeking. You may access
a list of City departments here. The Records Retention Schedule and the
Registry of Personal Information Banks provide details on the types of records that may be available from the City and on the departments that maintain the records.
Once you locate the department that has the record you are seeking, staff from that department will be able to advise if the record is available to you through an established process and if fees apply.
If there is no established process to obtain the record you are seeking, or if the record contains confidential or personal information, it may be necessary for you to
file a formal access to information request.