Customer Charter 2019 Commitments Customer CharterSection Menu In this section Brampton TransitPlan your Trip Schedules and MapsNext RideiRide School RoutesService ChangesBT On DemandHeart Lake Business Park Employment Shuttle Service Alerts Transit UpdatesBus Stop Impacts & DetoursService ChangesSpecial Events Services501 Züm Queen Fares Bus FaresPRESTOSenior Fare for Brampton ResidentsTransfers and Connecting TransitAffordable Transit ProgramVeteran Pass Program Projects and Initiatives Chinguacousy Road Züm Project ContactsConstruction Status HLRTLRT Extension StudyTransit Maintenance FacilityDowntown Brampton Transit Hub Customer Charter 2019 CommitmentsCurrently selected2018 CommitmentsFAQ's Riding with Us How to RideRider GuidelinesPassenger SafetyBT Safe AppStudentsBike and RideTravelling at NightSee Something, Hear Something, Say SomethingTransit No Smoking By-LawWi-Fi at TerminalsRide Safely with your Stroller Accessible Service Accessible ServicePriority and Courtesy SeatingSafety and the LawMagnusCards Züm About ZümVehiclesZüm StopsZüm FAQs About Us Fast FactsOur TechnologyRidershipSocial Mediae-Newsletter Contact Us Transit Customer ServiceTerminals and FacilitiesLost and FoundHow to Advertise Page Content CommitmentTimeline How Did We DoSAFETYWe will install a bus operator safety shield on every bus.DecemberCompleteWe will improve painted safety markings on platforms and crosswalks at Brampton Gateway Terminal (pilot project).SeptemberCompleteSERVICEWe will consult with customers and other stakeholders on service improvement priorities and options for the 2019 Service Plan through seven Public Information Centre events.AprilCompleteWe will implement the 2019 Service Plan, adding 81,000 service hours. A majority of these hours will be introduced as part of our September service changes, with the rest by the end of the year. DecemberCompleteINFRASTRUCTUREWe will add 18 buses to our fleet: 2 – 60 ft Züm hybrid diesel-electric buses 7 – 40 ft conventional buses 9 – 40 ft conventional buses to replace retired busesDecemberCompleteWe will install: 40 new accessible bus stops 15 new bus stops 25 new benchesDecemberCompleteWe will purchase land that will be used to build a third Transit facility.DecemberCompleteCUSTOMER EXPERIENCEWe will strive to reach our target to have 91% of buses depart on time.Update:Our on-time performance in 2019 was 88.5%.Severe weather events in the early part of the year, combined with strong ridership growth in the fall and major roadway closures that occurred throughout the year, resulted in on-time performance just below target.December IncompleteWe will make improvements to bramptontransit.com to improve navigation and overall ease of use.OctoberCompleteWe will do customer satisfaction research to understand rider experience, overall satisfaction for our services and rider demographics.DecemberCompleteWe will create more inclusive information on how to use Brampton Transit for those with cognitive special needs, and people new to taking public transit. SeptemberCompleteWe will introduce a $15 monthly pass for Brampton Seniors.Q4 2019/Q1 2020CompleteWe will have our Brampton Transit Senior ID cards available at more locations.SeptemberCompleteWe will establish the Transit Advisory Committee comprised of representatives from the community and Brampton Transit to advise on transit-related issues.Update: The Transit Advisory Committee was established and approved by Council in the spring. Committee members are currently being recruited.SeptemberCompleteWe will introduce additional locations for customers to load their PRESTO cards (pilot project).DecemberCompleteCompliance Detailsjavascript:if (typeof CalloutManager !== 'undefined' && Boolean(CalloutManager) && Boolean(CalloutManager.closeAll)) CalloutManager.closeAll(); commonShowModalDialog('{SiteUrl}'+ '/_layouts/15/itemexpiration.aspx' +'?ID={ItemId}&List={ListId}', 'center:1;dialogHeight:500px;dialogWidth:500px;resizable:yes;status:no;location:no;menubar:no;help:no', function GotoPageAfterClose(pageid){if(pageid == 'hold') {STSNavigate(unescape(decodeURI('{SiteUrl}'))+ '/_layouts/15/hold.aspx' +'?ID={ItemId}&List={ListId}'); return false;} if(pageid == 'audit') {STSNavigate(unescape(decodeURI('{SiteUrl}'))+ '/_layouts/15/Reporting.aspx' +'?Category=Auditing&backtype=item&ID={ItemId}&List={ListId}'); return false;} if(pageid == 'config') {STSNavigate(unescape(decodeURI('{SiteUrl}'))+ '/_layouts/15/expirationconfig.aspx' +'?ID={ItemId}&List={ListId}'); return false;} if(pageid == 'tag') {STSNavigate(unescape(decodeURI('{SiteUrl}'))+ '/_layouts/15/Hold.aspx' +'?Tag=true&ID={ItemId}&List={ListId}'); return false;}}, null);0x00x1ContentType0x01898Document Set Version History/_layouts/15/images/versions.gif?rev=44javascript:SP.UI.ModalDialog.ShowPopupDialog('{SiteUrl}'+ '/_layouts/15/DocSetVersions.aspx' + '?List={ListId}&ID={ItemId}')0x00x0ContentType0x0120D520330Send To other location/_layouts/15/images/sendOtherLoc.gif?rev=44javascript:GoToPage('{SiteUrl}' + '/_layouts/15/docsetsend.aspx' + '?List={ListId}&ID={ItemId}')0x00x0ContentType0x0120D520350 Social Media Image
