Duress Event Stations
The safety of our employees and customers is always a top priority. Brampton Transit and the City of Brampton Corporate Security have introduced Duress Event Stations at various Züm Station Stops. These communication buttons can be pressed in an emergency to engage in two-way communication with the City’s corporate security staff.
Duress Event Stations are installed at Brampton Gateway Terminal, Bramalea Terminal and most Züm Station Stops.
Bus Operator Safety Shields
The safety of our employees and customers is a top priority. On June 27, 2018, Brampton City Council unanimously approved recommendations to move forward with the installation of “slider” style Operator safety shields on the existing fleet and all new buses purchased moving forward. Although no shield will prevent all assaults from occurring, the slider shield will:
- Restrict intentional or unintentional access by customers to the Operator's area;
- Reduce the severity of, and where possible, prevent certain types of assaults from occurring in the first place;
- Provide enhanced protection and flexibility for Operators, and improved safety for customers; and,
- Allow for the continued delivery of high-quality customer service that our customers are used to receiving.
Emergency Preparedness
Brampton Transit is committed to the safety of its riders and employees. In the event of an emergency on board a Brampton Transit bus, Operators are trained to provide you with instructions on what to do.
If you are injured or see someone who may be injured or needs help, notify the Operator as soon as possible.
Although every emergency situation is different, Brampton Transit Operators are trained to respond accordingly. An emergency response will include:
- Brampton Transit Operator contacting Transit Control for support, who will contact Emergency Services, Security and Transit Supervisors to attend on scene.
- Operators will provide direction and assistance to all passengers, including those with disabilities. If they are unable to safely provide assistance, they will advise Emergency Services of any passengers who need help.
Operators and Transit Supervisors will work together to ensure the safety of all passengers in an emergency situation.
