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Creating a User Account on the Brampton Building Portal – FAQs

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If you had already submitted building permits to the City of Brampton Building Division prior to the portal launch date of June 24, 2024, you will need to connect to your existing account so that you can make payments for your current permits, book inspections and conduct other business with the Brampton Building Division.

  1. To connect to your existing account, visit this web page: https://bramptonbbp.brampton.ca/citizenportal/app/login
  2. Click the Forgot Password? link.
  3. Enter your email address in the screen provided and then click the Reset Password button.
  4. You will receive an email from the City of Brampton Public Portal. Copy the PIN number in the body of the email.
  5. Click the Change Password link in the body of the email.
  6. In the screen that appears, enter the PIN number and then click the Verify PIN button.
  7. You will then be prompted to set your password. Click the Submit button to save your new password.
  8. You can now log in to the new Brampton Building and Business Portal.
  9. The first time you log into the portal, you will be prompted to give us your most up-to-date information for your profile. If you are a new Home Builder, select New Home Builders Only. If you are any other type of applicant, select Others.
  10. Click the Update Profile button to complete the process. You should be able to see your existing permits on the home page.

If you have not conducted business with the City of Brampton in the past, you can create a new user account.

  1. Visit this web page: https://bramptonbbp.brampton.ca/citizenportal/app/login.
  2. Click the Create an Account button.
  3. For the applicant type, you can select Home Builder Only radio button if you a new home builder in Brampton.
  4. If you are a homeowner, contractor or designer, pick the Others radio button.
  5. Fill out the required personal information and click the Submit button.
  6. If you are a contractor or designer, you will want to fill in the Organization Name field. The Organization Name field is optional for homeowners.
  7. You will receive an email to your inbox.
  8. Click the link in the body of the email to open the portal.
  9. Copy the PIN number provided in the PIN field and click the Verify PIN button.
  10. You will then be prompted to set your password and click the Submit button.
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If you already have a user account, visit this web page: https://bramptonbbp.brampton.ca/citizenportal/app/login. Enter your email address and password and then click the Submit button.

You can use the Forgot Password link to reset your password.

  1. Visit this web page: https://bramptonbbp.brampton.ca/citizenportal/app/login. Click on the Forgot Password? link.
  2. Enter your email address in the screen provided and then click the Reset Password button.
  3. You will receive an email from the City of Brampton Public Portal. Copy the PIN number in the body of the email.
  4. Click the Change Password link in the body of the email.
  5. In the screen that appears, enter the PIN number and then click the Verify PIN button.
  6. You will then be prompted to set your password. Click the Submit button to save your new password.
  7. You can now log in to the new Brampton Building and Business Portal.


​If you have any questions regarding changing your password, email building.inquiries@brampton.ca.

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Passwords must contain at least 12 characters and characters from three of the following categories:

  • At least one uppercase letter
  • At least one lowercase letter
  • At least one number
  • At least one special character (e.g. !; @; #; $; %)​

A guest account log in option is only available to customers who only want to purchase property records and/or surveys. Visit this web page: https://bramptonbbp.brampton.ca/citizenportal/app/landing.

  1. Click the Document Services button to be able to make a submission to request records.
  2. Once we contact you if we have records on file, you can click the Document Services button again and then click the Guest Log In link along the top of the screen to be able to log in with your email address and the Reference ID number that we provide.
  3. Click the Search button to find your pending requests and make payment.
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Yes, if you are identified as an owner on a permit, and your email address matches our records, your account will be marked as Pending Portal Registration until you use the Forgot Password link to register.

  1. To view your permits on the portal, visit this web page: https://bramptonbbp.brampton.ca/citizenportal/app/login
  2. Click the Forgot Password? link.
  3. Enter your email address in the screen provided and then click the Reset Password button.
  4. You will receive an email from the City of Brampton Public Portal. Copy the PIN number in the body of the email.
  5. Click the Change Password link in the body of the email.
  6. In the screen that appears, enter the PIN number and then click the Verify PIN button.
  7. You will then be prompted to set your password. Click the Submit button to save your new password.
  8. You can now log in to the new Brampton Building and Business Portal.
  9. The first time you log into the portal, you will be prompted to give us your most up-to-date information for your profile. If you are a new Home Builder select New Home Builders Only. If you are any other type of applicant, select Others.
  10. Click the Update Profile button to complete the process. You should be able to see your existing permits on the home page.
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Every production homebuilder will need to have at least two user accounts – one Homebuilder user account and one Builder Member account.

The Homebuilder user account will be able to add Builder Members, pay fees, and book inspections, but they cannot make new permit application submissions.

The Builder Member account can pay fees, book inspections and make new application submissions, but can only see the submissions that they made. If you need assistance with setting up accounts, contact building.inquiries@brampton.ca.​

No, you do not need to be a resident of Brampton to create a portal account.

For a complete list of portal services, see the Portal Services web page​.

Yes, you will be able to make payments on the portal. For further information, see the Payments FAQs​.

Call: 905.874.2401 or 311

Email: building.inquries@brampton.ca

Or schedule an appointment to meet with us: Skip the Line.

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Contact Planning, Building and Growth Management

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8850 McLaughlin Road, Unit 1,
Brampton, Ontario L6Y 5T1