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Administrative Penalty System (APS) FAQs

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The City of Brampton’s Administrative Penalty System (APS)​ is an approach to dealing with by-law infractions, in a manner that is fair, effective and efficient. This approach has been adopted by numerous municipalities, the province and the federal government and is designed to streamline the enforcement process and increase compliance with the City of Brampton’s by-laws.

The APS program of enforcement transfers parking and other by-law disputes from the courtroom to the municipality through the use of independent Screening and Hearing Review Officers who are able to modify, cancel, or affirm penalties. This approach aids in reducing congestion in the courts as well as providing a more local and accessible dispute resolution system. The phasing in of the new APS program began June 2, 2014.​

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The use of the APS program has become a common practice amongst numerous municipalities, the province, the federal government, and in other jurisdictions around the world. In Ontario, the use of municipal APS is legislated under the Municipal Act, 2001​​.

This measure was introduced to help the over-burdened courts by streamlining the process and allowing municipalities to handle parking by-law infractions as well as other by-law matters. Brampton City Council first adopted the use of APS in February 2013.

Resolving parking and other by-law infractions could potentially take months in the congested court system. The new APS program helps to speed up the process by resolving parking and other by-law infraction matters in weeks while maintaining an individual’s right to request a review of their Penalty Notice.

The APS Program is more effective because:

  • Citizens can resolve parking and other by-law matters in a more convenient and citizen-friendly environment;
  • The City is more capable in dealing with these infractions in a timely manner;
  • Citizens may request an extension of time in which to request a review by a Screening or Hearing Review Officer;
  • Citizens may request an extension of time to pay a penalty from a Screening or Hearing Review Officer;
  • It reduces congestion in provincial courts; and,
  • Better use of court time and other resources for more serious matters – the APS Program allows the over-burdened provincial courts to address more serious matters such as Highway Traffic Act offences.​

A Penalty Notice​ is ​the same as a “ticket” except that it requires payment of a penalty instead of a fine. The Penalty Notice is issued by a Municipal By-Law Enforcement Officer to an individual when they have committed a parking or other by-law infraction.​​

​City of Brampton Municipal By-Law Enforcement Officers can issue a Penalty Notice through the following methods:

  • In person
  • On vehicle
  • By mail

Note: Parking-related Penalty Notices are generally issued by attaching the notice to the vehicle or by serving the notice directly to the operator.

Yes.

Under specific circumstances, additional fees are applied to the original penalty due. For instance, additional administrative fees are applied to late payments ($30), the failure to attend a scheduled in person Screening ($60) or Hearing ($100) Review, and to retrieve registered vehicle owner information ($15) from the Ministry of Transportation (MTO) in order to communicate with the vehicle or home owner about the Penalty Notice.

There are a few circumstances where a person with a valid Accessible Parking Permit that received a parking Penalty Notice may request the parking penalty be cancelled or voided.

Unless the Penalty Notice is for one of the parking infractions eligible to be cancelled or voided, the person receiving the Penalty Notice is responsible for the parking Penalty Notice and may dispute the Penalty Notice through a Screening Review and/or Hearing Review.​

Evidence must be provided to establish that the criteria to cancel or void a Penalty Notice has been met, including:

  1. A valid copy of the Accessible Parking Permit
  2. ​If the vehicle is not registered to the Accessible Parking Permit holder, an original letter signed by the Accessible Parking Permit holder stating that they were with the registered owner on the date and at the time of infraction

This information must be provided at the time of request to cancel or void a Penalty Notice due to a valid Accessible Parking Permit.

The parking ticket number can be found at the top of the ticket. Only valid City of Brampton parking ticket numbers are accepted online. Valid ticket numbers starting with an alpha character of A, B, C, P, Z or F will be accepted.

Your penalty notice is currently in plate denial status and no longer eligible for dispute.

The penalty has been sent to the Ministry of Transportation (MTO) and must be paid at Service Ontario before your plate can be renewed.

Note: The City of Brampton cannot accept payment or arrange for payment plans once the penalty has been sent to MTO.

  1. Online​​ ​(VI​SA, MasterCard, American Express)
  2. By mail ​(cheque or money order only)
  3. In person (cash, cheque, debit, VISA, MasterCard, American Express)
  4. Using the automated touch-tone system at 905.874.2404​

  1. Pay the Penalty Notice; or
  2. Request an online or in-person review by a Screening Officer.

Anyone can make payment on your behalf as long as they have:

  • For parking violations – the Penalty Notice number and licence plate number
  • For by-law infractions – the Penalty Notice number and the property or business owner information

The registered owner of the vehicle or the person named in the Penalty Notice can request a Screening or Hearing Review and attend the in person or virtual scheduled Screening or Hearing Review appointment. They can also have someone attend on their behalf for example: a paralegal, the tenant for property infractions, or a relative with written permission to attend on their behalf.

An authorized representative may also attend an in-person Screening or Hearing Review provided that they are authorized by the registered owner of the vehicle or the person named in the Penalty Notice.​

Failure to pay a Penalty Notice results in additional administrative fees. In addition, parking penalties will be sent to the Ministry of Transportation who will deny the renewal of existing, or the issuance of new vehicle licence plates. ​For non-parking parking penalties matters are referred to Collections.

The registered owner of the vehicle or the person named in the Penalty Notice may submit an initial online Screening Review of the Penalty Notice at www.brampton.ca/disputethepenaltynotice.

Your written submissions will be reviewed by a Screening Review Officer, and the officer’s decision will be emailed to you.

If you are unable to submit an on-line request, you can also request an in-person screening review by calling Brampton 311 or calling 905.874.2000​​​ and speaking to a customer service representative or Attend in person to schedule a Screening Review by:

  • calling Brampton 311 or 905.874.2000 and speaking to a customer service representative, or
  • attending in person to schedule a Screening Review at:
    Provincial Offences Office, 5 Ray Lawson Blvd.
    • Southwest corner of Hurontario (Hwy 10) and Ray Lawson Blvd.
    • Monday to Friday (excluding holidays) 8:30 a.m. to 4:30 p.m.

Type of screening that can be requested:

  • Online written screening at www.brampton.ca/disputethepenaltynotice
  • In-person screenings are held at 5 Ray Lawson Blvd. Note: in-person screenings are only available for persons needing an accommodation.​

If you are not satisfied with the decision of a screening officer, you may request a review by a hearing officer.

Hearings are held either in person or virtually.

To request a hearing review, visit www.brampton.ca/disputethepenaltynotice ​where you can schedule your appointment using the online portal.

If you are unable to access the portal, click the button below to download the form. Once completed, submit the form to APSadmin@brampton.ca or by attending in person at 5 Ray Lawson Blvd.

Request a Hearing

A request must be made within fifteen (15) calendar days following the receipt of the screening officer’s decision.

It is important to note that you may only dispute the screening officer's decision and that only the information/evidence submitted at the screening will be considered at the hearing review.

The Penalty Notice amount will be affirmed, a $60 no-show fee will be added and the matter will no longer eligible for dispute.

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​The Penalty Notice amount will be affirmed, a $100 no-show fee will be added and the matter will no longer eligible for dispute.​

If you dispute the penalty, a $15 administrative fee will be applied to obtain registered owner’s information (for parking infractions). If the penalty is cancelled, administrative fees will not be applied.

Screening Reviews can be completed by submitting an online request. If you choose to request an in-person screening appointment, thes​e appointments are held on Wednesdays and Thursdays each week. All Hearing Reviews are conducted virtually via Teams or in person on Thursdays and Fridays at the City of Brampton POA court facility, Ontario Court of Justice, Provincial Offences Office - 5 Ray Lawson Blvd. (Southwest corner of Hurontario (Hwy 10) and Ray Lawson Blvd.)

You may request an extension in time to schedule a screening. The request must be made within 30 days of the Penalty Notice being issued. The decision to grant an extension in time may or may not be approved by the screening officer.​

This means the computer you were using was idle for too long. You will need to close this window and begin again from the parking ticket payment page of the website at brampton.ca/aps.

There is no money owing on this ticket. For additional information, please contact the City by dialing 311 (or 905.874.2000) to speak with a customer service agent.

There are two possible reasons for this message.

  1. Handwritten parking tickets can take five to seven business days from the issue date to appear in our system before the option to pay or dispute is available. Please check the system regularly to make sure you pay or dispute your ticket by the due date.​

  2. The ticket number being entered is incorrect. Please verify the ticket number and try again. If still unsuccessful, please contact the City by dialing 311 (or 905.874.2000) and a customer service agent can assist you.

It is possible that the parking ticket being paid has been outstanding for 75 days or longer. If this is the case the ticket must be paid through Service Ontario.

Please contact the City by dialing 311 (or 905.874.2000) and a customer service agent can discuss the status of the parking ticket with you and advise the steps necessary for payment.

Additional charges (such as administrative fees, late fees, etc) may have been applied if the parking ticket has been outstanding for some time. 

In addition, when paying online a processing fee of $1.50 per ticket will be added to the total. 

If you require further clarification, please contact the City by dialing 311 (or 905.874.2000) and a customer service agent can assist with your questions.

​​Yes. 

Once​ your credit card payment has been successfully processed, a screen with the payment details along with a receipt number will be displayed. 

Click on the “Print Receipt” button at the bottom of the screen to print a copy for your records.

No. Due to privacy concerns this functionality is not available online. Please contact the City by dialing 311 (or 905.874.2000) and a customer service agent can look up your ticket number for you.

The payment for the ticket may have been received after the notice of outstanding balance was mailed. For verification of ticket payment, please contact the City by dialing 311 (or 905.874.2000) and speak with a customer service agent.

To re-schedule your screening appointment, contact 3-1-1 or 905.874.2000 (for non-Brampton residents). 

You must make your request three business days in advance of your scheduled appointment.

Note: only one request to re-schedule is allowed.

To re-schedule your hearing appointment, call the Provincial Offences Office at 905.450.4770 or send an email to APSadmin@brampton.ca with “Request to Re-schedule” in the subject line.

You must make your request three business days in advance of your scheduled appointment.

Note: only one request to re-schedule is allowed.

If you are looking to dispute your penalty and the tab to select is unavailable or you receive the following notice “Outside of screening/hearing review eligibility,” you no longer have the option to dispute the Penalty Notice. The next step would be to pay the penalty notice.

Note:

  1. You have up to 15 days from the time a Penalty Notice is issued to you, to dispute it by requesting an online screening review. You can schedule an online screening review by accessing the portal.
  2. If you disagree with the screening officer’s decision, you have up to 15 days after the decision to request a virtual hearing review. The hearing officer’s decision following the hearing review is final.

The screening officer requires further details to make a decision and will indicate in the email what documents they are seeking.

You have 10 business days to respond. If you do not provide the requested documents, the screening officer will make a decision based on the evidence they have before them.

No further extensions will be permitted to provide the information.

You can contact the Provincial Offences Office at 905.450.4770 to advise them of the issue.

You can contact the Provincial Offences Office at 905.450.4770 to advise them of the issue.

To submit a complaint respecting administration of the APS Program, please see Public Complaints Respecting Administration of the APS Program​.

If you are claiming that payment of your Penalty Notice/Order will result in undue financial hardship, then you are required to submit the following documents for consideration by the screening and/or hearing officer:

  • A written explanation of the reasons for your request, and
  • supporting documents such as financial statements or other relevant documents.
  • Samples of supporting documents include:
  • a copy of your Canada Revenue Agency Notice of Assessment (CRA) for the full calendar year,
  • proof of receipt of any income supplement and the amount of such supplement including: Old Age Security; Canada Pension; and other pension information; guaranteed income supplement; disability pension; Ontario Student Assistance Program; or any Child and or Spousal Support Orders.
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Contact

  • Administrative Penalty System
  • 5 Ray Lawson Blvd, Brampton L6Y 5L7
  • Hours of Operation: Monday to Friday, 8:30am to 4:30pm (excluding holidays)
  • Phone: 905​.450.4770 | TTY: 905.874.2130