Manage My Account

Declined/Returned Payments
Any credit card, EFT, or cheque payment that is not cleared from the financial institution may be subject to an administration fee of $39.55 including HST. Declined/returned payments may result in a cancellation of services.
Tax Receipts
Please retain your Registration Receipts as they can be used for income tax purposes. To retrieve a summary of registrations for Clients on your account for tax purposes, log in to your account, and click on “Tax Receipt”.
Family Discount 10%
Families that register three (3) or more children (under seventeen (17) years of age) from the same family, in the same transaction, in the same session, may be eligible to receive a 10% discount on certain programs (some restrictions may apply).
Credit & Account Balances
Any credits on your Family Account will be applied to pay for program registrations, memberships and facility bookings.
Fees & HST
Rates are subject to change, pending City Council approval, and notice will be posted at all Recreation Centres. Fees listed do not include taxes (unless otherwise noted); programs designed for children fourteen (14) years and under or children with special needs are tax exempt.
Pre-Authorized Payments
Services are available for specific services/programs, for customers to facilitate scheduled payments over the course of a period of time. This process permits reoccurring payments to be directly debited from a customer’s financial institution or personal credit card. Ask a Customer Service Representative for more details.
Withdrawal or Refund Requests
If you have registered for a program or membership and would like to withdraw or request a refund, please consult the Withdrawal or Refund Requests page for further information.