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Recreation Registration System FAQ

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​The email communication@perfectmind.com​ is not spam, it is from our software vendor and contains your temporary password.

To confirm if you have a Recreation Xplor account, please visit your local Recreation Centre, contact us at recreation@brampton.ca with email subject line “Account Status” or visit cityofbrampton.perfectmind.com​, click “Forgot your password” and enter your email address.  A new temporary password will be emailed to you.  ​​​

A new recreation online account can be created by visiting our online​ Xplor Recreation site, click “Sign up” and follow the simple steps.  All new accounts default as non-residents, to be eligible for resident fees, priority registration dates and drop-in access bring your photo ID and proof of Brampton residency to your local recreation centre to verify your account.   ​​

Resource: View a tutorial​ on how to set-up a new account.​

To log in to your account, visit cityofbrampton.perfectmind.com​ and enter your account email and password. If you have forgotten your password, click on​ the “Forgot your password?” link and follow the steps to reset your password.  Note the password reset email will be sent to you from our vendor ​(communication@perfectmind.com​). If you do not see the email in your inbox, please check your junk mail folder.

​If you have forgotten your password, visit cityofbrampton.perfectmind.com​​ and click on the “Forgot your password?” link and follow the steps to reset​ your password.​ Note the password reset email will be sent to you from our vendor (communication@perfectmind.com​). ​If you do not see the email in your inbox​, please check your junk mail folder​.

When you log into your account at cityofbrampton.perfectmind.com, go to the “My Info” page and click the​ “Add Family Member” button. Follow the prompts to add a family member to your account. ​If you would like to add an existing client to an account, please email RecreationAdmin@brampton.ca​​ or call 3-1-1.

Note: all new clients are considered non-resident until verified in-person by visiting any of our Recreation Centres.  Clients over the age of 18 are required to show photo ID and proof of residency.  ​​​

A complete list of drop-in and registered programs available for registration/reservation is located here​. You do not need to be a Recreation account holder​ to view listings on this page. However, when proceeding to the registration page, you will be required to enter your account information or create a new account if you do not have one already.​ 

Alternatively, Recreation account holders can log into their account here to view available drop-in and registered programs.​ 

Resource: View a step-by-step how-to document​ on finding available program listings here​.

Once you have logged in to your account, reservations can be made up to 25 hours in advance for residents and 1 hour in advance for non-residents. ​​​​

Resource: View a step-by-step how-to document on how to register​ for a program and/or reserve your spot for a visit. PDF | Video​​

​To cancel a drop-in booking, please contact 3-1-1 or email recreation@brampton.ca​ with details of the booking that you are cancelling.

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​To view the status of your membership,​ Recreation account holders can log in to their account at cityofbrampton.perfectmind.com​​ to view their membership​ tiles at the top of the “My Info” tab. Membership tiles will include the name of the membership and the expiration ​date or number of punches remaining.  If you have any questions about an existing or previous membership, please contact us at recreationadmin@brampton.ca​.​ 

Resource: View a step-by-step how-to document​ on checking membership status.​

​Please email recreationadmin@brampton.ca​​, speak to our staff at an open Community Centre, or call 3-1-1 to request a membership refund.​

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​Memberships purchased via the client portal can be cancelled the following day. Same​ day refunds/cancellations are not available at this time.​

​You can now see your shared family credit once you log into your account and click on a family member. Your shared credit will appear on the top right of​ your My Info page.​

​You will see any available credit on your account on checkout, where you can also select to use that credit for your current purchase.​ An upcoming vendor upgrade will display your account credit on the top right of your “My Info” page.​

Resource: View a step-by-step how-to document​​ on using available credit. ​

​Clients with balances owing will be migrated to the new system.  For any outstanding balances not migrated over, we will still be following up with​ these clients to receive payment. Please call us at 3-1-1 within the City of Brampton (or 905.874.2000 outside of City limits) to pay outstanding balances.​

​​In our new system, taxes (if applicable) will be displayed in the cart during checkout.  On our recreation webpage, prices are noted as including or​ taxes as appropriate.​

​If you have been approved for an ActiveAssist subsidy, available funds will be available as a payment method when you proceed to check out for your selected ​program. To learn more about the ActiveAssist subsidy, please visit here. 

Resource: View a step-by-step how-to document​ on using available credits.


​On your PerfectMind account, navigate to the ‘Attendance History’ section. Courses which are displayed as “Waiting” under the “Status” column are the courses you’re currently waitlisted on. If you receive a “pending confirmation” notification for a program, you will have 24 hours to confirm your spot. 

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If you registered as non-resident and paid non-resident fee(s) but are a Brampton resident, you must verify your Xplor account in-person at any recreation centre with valid photo ID and proof of residency: 

  • Program registrations – your account must be verified in-person prior to the end of the program session. An account credit refund may be issued for the program fee difference, upon request.  Clients are not eligible for refunds after the program end date where non-resident fees were charged.   
  • Memberships – your account must be verified in-person to receive a pro-rated account credit refund and re-processing of your membership at the resident rate, upon request.  Members are not eligible for refund after the membership end date where non-resident fees were charged.    
  • Facility Rentals – your account must be verified in-person prior to the rental date.  An account credit refund will be issued for the rental fee difference, upon request.  Once the rental date is past, clients are not eligible for refunds after the rental date where non-resident fees were charged. ​​ ​

​Brampton Organizations are not required to show proof of residency; however, the account holder is required to provide a valid mailing address and phone number to set-up the organization account. ​​​